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Return Policy

Return policy period applicable for different categories

 

At Winsant.com we believe in customer satisfaction. We offer a clear return policy on all the products listed on our website.

 

We will only accept items for returns that are in new condition, unworn, unaltered and free of damages by the customer as long as the return is initiated within the returns period mentioned on this page.

 

We will not accept any returns if the product return window has passed or the product is used, damaged or altered by the buyer. So to avoid any disappointment, we request all our buyers to intimate us regarding the returns strictly within the returns window and keep the product intact.

 

Buyer can initiate the returns from My Orders  section from Winsant Website and application.

 

Please note that products in some categories are not at all eligible for return, refunds or exchange. Use due diligence before placing your order for products in such categories.

 

In some cases, to make the returns easier our seller team may ask the buyer to send the pictures of the products. Buyer’s co-operation in cases of returns will be highly appreciated.

 

 

Category

Time period

Conditions  for Return & Return

Apparel

7 Days

Refunds will initiate only if it is determined that the item was not damaged while in your custody, or is not different from what was shipped to you.

Footwear

7 Days

Refunds will initiate only if it is determined that the item was not damaged while in your custody, or is not different from what was shipped to you.

Fashion Accessories and Jewellery(watches, handbag, luggage)

7 Days

Refunds will initiate only if it is determined that the item was not damaged while in your custody, or is not different from what was shipped to you.

Eye Wear

7 Days

Refunds will initiate only if it is determined that the item was not damaged while in your custody, or is not different from what was shipped to you.

Mobile Phone, Laptop ,camera & Tablet(accessories)

7 Days

Return is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.

Electronics & Home Appliances

7 Days

Return is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.

Home Décor & Furnishing

7 Days

Refunds will initiate only if it is determined that the item was not damaged while in your custody, or is not different from what was shipped to you.

Toys & games

No Refunds

Toys & Games which are marked as non-refundable on detail page are not eligible for return.

Baby products

No Returns & Refunds

Baby care products items are Non – Refundable  

Beauty , fragrance  & personal care 

No Returns & Refunds

No Returns & Refunds in beauty, fragrance, personal care

Sports, Health & Fitness

No Returns & Refunds

No Returns & Refunds in Sports, Health & Fitness product

Apparel accessories, innerwear and sleepwear

No Refunds

No return & refund allowed in Apparel accessories, innerwear and sleepwear    

Indore (lawn &garden)

No Returns & Refunds

No Returns & Refunds in a garden lawn product and tools.

Gourmet and  Nutrition

No Returns & Refunds

No Returns & Refunds apply in gourmet Nutrition product 

Books and Music

No Returns & Refunds

Return applicable only for 7 days from receipt of the product and   applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.

  • While returning or claming a  refund, the product must be in original condition and must not be damaged.
  • Label, tags etc. should not be broken / missing.
  • Try and pack the product properly while retruning, otherwise it may be damaged in transit.
  • In some special cases the return or refund polcies are also mentioned on the product page itself.
  • We are committed to a hassle free experience for our buyers, For that co-operation and patience from your end will be higly appreciated. 

 

:: You can always reach out to us on ::

ADDRESS:
A-307, Diamond world, Mini Bazar, Varachha Road, Surat-395006, Gujarat, India.
CALL US:
0261-6111999  Landline (10 am to 6 pm India time )
WEBSITE:
www.winsant.com