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FAQ's

Other

You can buy anything with one smart touch on winsant.com Just select your product and “click on buy” now or “Add to cart” and check out with your products.

1. Sign Up / Log in to your account.
2. Add / Update delivery Address.
3. Apply any available (a) Discount Coupons (b) Cashback Offers (3) CheckOut Offers.
4. Select Payment method (a) Prepaid or (b) Post-Paid.
4. Place your order.
(1) Cash on Delivery (COD) [Post Paid Payment]

Pre-Paid Payment modes

(2) Credit Cards
(3) Debit Cards
(4) Net Banking
(5) Mobile Banking
(6) UPI (Virtual Payment Address)
(7) E-wallets like PayTm, PhonePe, FreeCharge, Mobikwik etc.

If you want to use Pre-paid payment mode, you have to select “PAY U MONEY” option.

Some newer methods may be available or some may be removed as per Winsant management's decision.
Yes sure. But you can Cancel your order only before it’s dispatched.

To cancel your order.

log in to your account.
Select “Cancel order”.
Mention the reason for cancellation.

But what if the product is already dispatched?

If it is a Cash on delivery order , you can decline to receive it at the time of delivery.
If it is a prepaid order, you can can send it back and claim your refund as per the refunds and returns policy.
Please log in your Winsant account and click on “Track Order” to check your order status
Open your Winsant account and go for order history select “Return Order” and select return reason give reason specification “SEND” it, and soon your return request is generated.
For Refund or replacement the product should be in proper condition. Your refund will be initiated after your product has reached the seller in proper condition. Product will be replaced only if there is a replacement available with the seller. If replacement is not available, we will refund your money. Please note that refund or replacement will not be available if the product has been used, damaged or not in the same condition as sent by us. In that case the buyer will have to pay for the delivery of the product from the seller's warehouse / office to their address.
Different products have different delivery times, which are mentioned on the product page. You can track your order from your winsant account login. In the rare case that you do not receive your order within stipulated time period you can contact us via contact details mentioned on the “contact-us“ page. Our well trained and cordial customer care will assist you in case of any delay.
Yes you can.

If you want to send as a gift to someone, you can make a pre-paid payment and get the product delivered at their address.
If if you want to place an order for someone else and want the receiving person to pay for the order, select cash on delivery and add their address, so they can pay when they receive the product.

In both cases, Before placing an order, it is a good idea to check whether Delivery and COD payment mode is available at your desired pincode.

You can check it by entering the desired Pincode on delivery option on product page.
Our's is a marketplace model, on which one product may be sold by many sellers. Delivery time period depends and varies on sellers and buyers location. Delivery time for the same product may vary from seller to seller
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment may be on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us.
You may request for change of address if the order has not been handed over to our courier partner. You can track the status of your order from Winsant 'My Account' section or from winsant.com/track order.
If the order has not reached the shipment stage, you can change your shipping address from 'My Account' section or contact us at Winsant.com/support. If your current order has already been shipped, you can still update the address in your Winsant Address Book for future orders. To edit an existing address that is saved in your Winsant Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'.
Buyers from outside India can not place an order directly on the website.

International buyers are requested to get in contact with us for order placement. They will have to make an advance payment of the product Plus the International shipping charges. Any custom duty or other charges will have to paid by the buyer. Refund / Replacement or exchange will not be available on International orders.
Refunds are generally initiated in the following scenarios:
a. When Prepaid Orders are cancelled by Customer/Seller/Winsant before delivery. (Please read our Cancellation Policy)
b. If our courier partner is unable to deliver the order.
c. If you wish to return the product, in accordance with our Return Policy.
d. In case you want to replace the product, as per our Replacement policy.
Refund depends upon the mode of payment. Please refer to the list below:
a. Net banking: 4 - 5 Business days, 
b. Debit card: 8 - 10 Business days 
c. Credit card: 10 - 15 Business days

In some cases it can take lesser / more days for the refund. In case of any clarification at any step, kindly feel free to contact the customer support team.
For some orders, we initiate Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines. In other cases, we initiate the Refund within 3 to 4 working days of receiving the product at our Center.
We are a genuine company and like to do our business with honesty.

Refunds can get declined in cases including but not limited to
(a) Wrong product received from the buyer.
(b) Product damaged by the buyer.
(c) Buyer has sent back a used product.
(4) Original packing label and tags are not returned by the buyer.
(5) Buyer has not sent back all the items send by us like freebie, accessories etc.
(6) Product received after the refund period.

If you want a smoother refund process, please make sure to return the product at the earliest and in the best condition as it was sent to you.

Please note - In case the product refund is declined due to any reason, the buyer will have to pay for return shipping payment to their desired address.
You can contact our team by details mentioned on our "CONTACTS PAGE"
You can check the same by entering your Pincode on the product page.
EMI payment method is not available right now. Hopefully, we will implement EMI payment method available soon.
You can register as a seller by visiting - https://seller.winsant.com/
A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the winsant bussiness marketplace, where different sellers compete for your order.
You can shop on winsant by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own winsant account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.
Winsant offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Winsant ‘s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Security Payments, Cash on Delivery to make your purchase.
Winsant also accepts payments made using Visa, MasterCard, Maestro and credit/debit cards in India.
There are NO hidden charges when you make a purchase on Winsant. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.
If you are not comfortable making an online payment on winsant.com, you can OTP for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is ₹20,000. It is strictly a cash-only payment method.
We accept payments made by credit/debit cards issued in India.
a. Debit Cards:
We accept payments made using Visa, MasterCard, Maestro and RuPay Debit Cards.
To pay using your debit card at checkout, you will need your card number, expiry date (if mentioned), 3 digit CVV number (if mentioned). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
b. Credit Cards:
We accept payments made using Visa, MasterCard, Maestro and RuPay Debit Cards.
To pay using your credit card at checkout, you will need your card number, expiry date, 3 digit CVV number (mentioned at backside on card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Your online transaction on winsant is secure with the highest levels of transaction security currently available on the Internet. winsant uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on winsant are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Winsant realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Yes, you can make credit card payments through the Winsant mobile site and application.
Winsant uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay by Cash on Delivery".
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.
You can file a return request from your Winsant account. Use the following steps: 
Sign In -> My Account -> Order History -> Request Return.
a. Initiate Return from My Account-> Orders.
b. Winsant Customer Support confirms the return.
c. Pack the Product.
d. Stick Address Label on top.
e. Handover the shipment to courier.
You can place a Return request within 7 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by Winsant.
Return request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Winsant. 
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Returns/Replacement are accepted under the following cases:
Wrong Product – Wrong colour/ size/ style,
Wrong item delivered.
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired.
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty).
Damaged Product – Physical damage/ Tampered product or packaging.
Wrong Quantity – Missing Products/ Parts.
No Invoice/Warranty Received – Available on Electronics only.
Returns/ Replacement requests will not have accepted under following cases:
If Products are Altered/ Used.
If Product is Returned without Original Packaging (price tags, labels & accessories).
If Serial Number is tampered.
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 7 days of the Delivery.
For Damaged/Missing product that is reported after 2 days of the delivery.
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page.
Categories that not eligible for returns and replacement are:
Customised products
Undergarments, Lingerie, Swimsuits, Socks, etc.
Books, E-learning & Music CDs/DVDs, Video games etc.
Baby.
Beauty.
Grocery & Gourmet.
Health & Personal Care.
Software, Processor, Music etc. & Outdoors.
Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. 
Please take care of the following points, while packing your product for Pickup :
Product should not be used/altered/ tampered.
Keep original price tag & packing slip intact.
Mention Order Number on the box.
Do not seal the box.
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.
Keep the Courier Company's receipt for tracking purposes.
Please Note - Winsant shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents. 
Please take care of the following- 
Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative.
Send a scanned copy of the courier receipt to our address.
Track your Return Shipment on the Courier Company's Website.
Check the status of your Return at Winsant.com/track order or visit My Account > My Returns.
Every request received at Winsant is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will be update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product.
If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time.
Documents are required during the Reverse Pickup of any product, after placing a return/replacement request.
Reverse Pickup by Winsant:
Mention the Order Number on the package before handing over the packet to the Pickup executive.
The receipt from the courier company must be kept as a proof for tracking purposes.
Winsant shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
Self-Shipment:
Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
Share a scanned copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us.
In case, you do not get a confirmation from us on receipt of the returned product, please track the shipment with the courier service provider.
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at Winsant.com/track order.
We initiate the replacement or refund within 2 working days of receiving the product at our centre. 
The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
• Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

• You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. 213), a listing of the item(s) you have ordered and the expected delivery time.

• You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Unfortunately, products listed as 'Out of Stock' are not available for sale.
It usually takes between 4 to 6 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location.
We will notify you on your registered contact details via Email / SMS about the tracking number and courier/delivery partner details, once the order has been dispatched.
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Winsant.com would include the product and courier charges. 
If the status is marked as "OUT FOR DELIVERY", and is not delivered to you in next 24 hours, kindly check with the courier company or contact us.
We will follow up with the courier partner until your order is delivered.
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us.
We will follow up with the courier partner and notify you at the earliest possible.
There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with customer support team.
Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.
We will investigate the issue and try to get the money deposited back to your account as early as possible. Your patience and co-operation in such events is highly required. It may take somewhere between 2 to 7 working days to resolve such issues as Banks and payment gateways may be reached which may take extra time.
After the buyer returns the product in proper condition our team will initiate the refund process and transfer the refund amount in buyer’s MYCASH account. To get the money transferred from MYCASH to his / her bank account the buyer will have to place a request from “Winsant user account -> Add Money -> Wallet To Bank” and fill the bank details. Our team will approve the request and buyer will be able the get the amount in bank in approximately 7 working days. In case of any confusion or clarification you can reach out to our team on +91-261-6111999